Title: Top 10 Common MT5 Mobile Problems and How to Fix Them (For Forex Beginners

1. Introduction

Many new forex traders start their journey using the MetaTrader 5 (MT5) mobile app because it’s simple, fast, and convenient. However, beginners often face frustrating issues like login errors, missing charts, or connection problems that can interrupt trading.

If you’ve ever found yourself staring at a “No Connection” message or wondering why your trades won’t close, this article is for you. Below, we’ll walk you through 10 of the most common MT5 mobile problems and how to fix them step-by-step so you can trade confidently anytime, anywhere.

2. MT5 Login Errors Causes and Step-by-Step Fix

Common Causes:

Wrong login details (account number, password, or server name)
Selecting the wrong broker server
Internet connection issues

How to Fix:

Double-check your account number and password they’re case-sensitive.
Tap “Login to an existing account” and search for your broker’s correct server name (e.g., Exness-Real3).
If you forgot your password, go to your broker’s website or app to reset it.
Ensure your internet connection (Wi-Fi or data) is stable.

Tip: Save your correct server and login info in your phone’s notes for easy future access.

3. No Connection or Server Error , How to Reconnect Properly

Causes:

Weak or unstable internet signal
Wrong server selection
Broker’s temporary maintenance

Fix:

Check your internet strength switch between Wi-Fi and mobile data if needed.
Tap the ‘Quotes’ tab → pull down to refresh connection.
Go to Settings → New Account → Login to Existing Account and re-select your correct broker server.
Restart the MT5 app if it still says “No Connection.”

Tip: If your broker’s server is under maintenance, try again after a few minutes.

4. Missing Currency Pairs or Symbols How to Show All Pairs

Sometimes, you’ll only see a few symbols (like EURUSD or GBPUSD), while others are hidden.

How to Fix:

Go to the Quotes section.
Tap the “+” icon (Add symbol).
Choose your broker’s folder (e.g., Forex, Crypto, Metals).
Tap “Show all.”

All available currency pairs will now appear on your MT5 app.

Tip: You can also hide unnecessary pairs by long-pressing and selecting “Hide.”

5. Charts Not Loading or Delayed , How to Refresh and Adjust Chart Settings

Causes:

Poor network connection
Too much chart history
Incorrect time settings

How to Fix:

Check your internet speed.
Tap the refresh icon on the top of your chart screen.
In Settings → Charts, adjust “Max bars in chart” to a lower number (e.g., 1,000) to improve speed.
Close and reopen the app if the chart still won’t load.

Tip: Always keep your app updated to the latest version to prevent chart lag.

6. Trade Button Disabled / Greyed Out , What It Means and How to Fix

When the Buy/Sell buttons are greyed out, it usually means trading isn’t allowed at that time or for that instrument.

Causes:

Market is closed (weekends or holidays)
Trading paused by broker
Account type doesn’t support that symbol
Insufficient account balance

Fix:

Check if it’s after market hours (e.g., Forex closes Friday 10 pm GMT and reopens Sunday 10 pm GMT).
Try trading another active pair.
Confirm your account type supports that instrument.

Tip: Always know your broker’s trading hours for different markets.

7. Slippage or Delayed Execution , Tips to Reduce It

Causes:

Poor network speed
Volatile market conditions
Server distance from your region

Fix:

Ensure strong internet connection before placing trades.
Avoid entering trades during major news events when prices move fast.
Choose a broker with low latency servers or closer data centers.

8. Account Not Updating Balances – How to Refresh and Resync

Causes:

Temporary app lag
Weak connection
Outdated app version

How to Fix:

Go to the “Trade” tab.
Pull down the screen to refresh your balance and open trades.
If still stuck, log out and back in to your account.
Update the MT5 app via Google Play Store or Apple App Store.

Tip: Avoid running too many apps in the background while using MT5.

9. Unable to Close a Trade , Possible Causes and Fixes

Causes:

Weak internet
Trade already closed or in process
Market temporarily frozen due to volatility

Fix:

Ensure a strong connection.
Try closing the trade again after a few seconds.
If it fails, restart the MT5 app.
If issue persists, contact your broker’s support with your trade ticket number.

Tip: Always double-check trade confirmation messages to avoid duplicate actions.

10. MT5 Freezing or Crashing on Phone , Best Performance Tips

Causes:

Too much data or indicators loaded
Low phone memory
Outdated MT5 version

Fix:

Close unused apps to free memory.
Clear MT5 cache (via phone settings → storage → clear cache).
Remove unnecessary indicators or charts.
Update the MT5 app regularly.
Restart your phone if freezing continues.

Tip: Keep your phone’s storage at least 20% free for smooth performance.

In Summary

MT5 mobile is one of the most powerful trading platforms for forex beginners, but like any app, it can sometimes act up. With the solutions in this guide, you can now fix most common MT5 issues on your own from login errors to freezing charts and trade more confidently.